Category: Leadership Guide
Document Type: Article
Title: 5 Ways to Transform Contact Centers Through Unified Communications
8×8 believes that efficiency and customer service are two most important objectives for contact center leaders, and the lack of effective technologies that agents need can cause a loss of productivity and efficiency. Unified Communication solutions, provided by 8×8, offer optimizations to your organization unlike any other. With a single administration tool needed for system setup, user and data management are conveniently accessed and monitored.
Unified Communications solutions also eliminate organizational silos with full analytics and collaboration, all while combining call, directory, video conferencing, instant messaging, and contact center interactions into a single license. Features include business phone, team chat, and contact center structures, as well as support services like training and integrations. By integrating unified communications solutions into your organization, the capabilities will include a greater likelihood to reduce costs and a significant annual increase in many factors, such as customer spending, improvement in agent productivity, and more.
Want to learn more? Read through 8×8’s case study and reach out to a provider for more information!
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