Telemitra’s Overview

The TrevorLifeLine is the only national 24/7 crisis intervention and suicide prevention lifeline for LGBTQ youth under 25. As a contact center with an imperative responsibility in need of consistent, dependable reliability, they connected with Vonage Contact Center, integrating this service with their implementation of Salesforce. 

The Trevor Project was faced with challenges amid the Covid-19 outbreak regarding the act of enabling remote-capabilities for their crisis team. Through the cloud of the Vonage Contact Center and Salesforce integration, the Trevor Project was able to address their concerns of quality and security all while ensuring these aspects were effectively taken care of and guaranteed. 

With Vonage contact centers, organizations are able to transform their communications inside and outside, all while relying on the cloud to provide employees with full integration for great customer and agent experiences. Let Vonage create a more streamlined focus for your company, all while providing a better system for your company’s cloud and other already in place applications, through advanced CTI routing and agent-centered UX. Make the switch and integration to Vonage Contact Center to ensure your company’s focus is streamlined and that your cloud remains reliable and efficient.