How Banking Can Make a Wise Investment in the Ideal Customer Service Journey
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Document Overview
Provider: Vonage
Category: Leadership Guide
Document Type: Article
Title: How Banking Can Make a Wise Investment in the Ideal Customer Service Journey
Telemitra’s Overview
The pandemic has affected the ways in which banks operate. The way they interact with customers has been altered as their buildings shut and their new cloud-based services open. By operating through and adopting a digital transformation of their technology, banks can continue their business without interruption by conveniently communicating with their clients in the comfort of their own homes over various channels, both in voice and through AI chatbots- but how do they achieve this? How can your business also integrate to a digitized space?
Vonage is here to guide your company through a technological integration journey that assists with businesses like banks, that act as platforms-as-a-service. Vonage is a cloud-based service provider that, through their real-time communication solutions, such as communicating over voice, video, text, and IMs, can ultimately streamline your customer service support through seamless interaction systems across channels.
By migrating your customer service organizations with Vonage’s communicative services, your teams and their clients will be able to get more out of their conversational online experiences.
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