Category: Leadership Guide
Document Type: Article
Title: Agents of Service: Great Customer Experience Starts With Your Contact Center
Slow and confusing customer service lines of communication are frustrating. While the majority of us have experienced it, many need assistance in improving their companies’ customer services. By introducing your teams to CSM tools, or customer service management tools, your organization gains the ability to adopt your new service into your contact center for a smooth workflow that allows for an elevation of overall customer experience.
Vonage Contact Center has connected with ServiceNow, a service that transforms manual workflows into digitized ones, providing their customers with various IT solutions over a cloud-based, unified platform.
Through ServiceNow, your agents will be able to quickly review client details, by leveraging CSM data with cloud expertise and global voice assurance, all while Vonage features enhance the experience more through Communications APIs and UCaaS solutions.
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