Category: Leadership Guide
Document Type: Article
Title: Can You Hear Me Now? How Automatic Speech Recognition Can Transform the IVR Experience.
“Voice enabled smart devices have fundamentally changed the way we interact with the world around us” (Riordan). Our devices have essentially become our lifeline and window to everything possible- however, understanding the person on the other line when it comes to customer service or business meetings can sometimes be a difficult task.
This is why Vonage has introduced its API to Automatic Speech Recognition, or ASR. Through the ASR application, users are provided with a text-form transcript of the other user’s speech. Additionally, this solution enables users to recognize and analyze every day speech, facilitates two-way conversations in multiple languages, leverages for delivery services, and acts as a voice assistant for low-complexity tasks and inquiries.
Vonage has also allowed the usage of ASR to enable IVR, or interactive voice response, which provides customers with the ability to choose between using DTMF or dial inputs. Moreover Vonage’s ASR captures richer data and information that can be transferred using only DTMF.
Curious about ASR and want to learn? Delve into this case study and open your doors to a digital transformation.
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