Telemitra’s Overview

Your company wants to enhance the customer experience, but struggles with where to begin. The technology your contact center teams have been using are advanced and can be difficult to figure out, while other times they aren’t adaptable to the current work climate of being remote. Not to mention, the expenses act as a critical blow to your organization and the processes work inefficiently. 

Turn to 8×8’s CCaaS solutions, a unified and integrated system that is guaranteed to deliver value and quality to your customers, while providing your teams with easily accessible and manageable collaboration tools and external resources. 8×8’s contact center software runs over a completely cloud-based system with features including omni-channel routing, workforce engagement management, contact center analytics, and 

customer engagement boosting. Additionally, your team will benefit greatly from 8×8’s CCaaS ability to leverage holistic reporting and organize significant analytics.

With a cost-effective QM, secure integration system, and industry-leading geographic architecture, 8×8’s CCaaS is a fantastic solution guaranteed to encourage the collaboration and connection between agents, employees, and their customers.