Telemitra’s Overview

Edible Arrangements franchise owner, Vernell Balton, found himself in a difficult relationship with the phone service he had been using, which claimed to be user-friendly and basic, but had severe issues with cost and had limited functionality. Missed calls meant lost revenue, and phone and internet orders remained significant for Edible Arrangements’ profits, success, and overall customer experiences. 

The solution? IT experts recommended 8×8, which meant Edible Arrangements would migrate to a cloud communication system that allowed for the company to rely upon features like voice calls, chat, video meetings, and even fax options– all of which are stored in the cloud and can be accessed, received, and recorded in store and remotely. The benefits of switching to 8×8 included increased functionality, reliability, flexibility, and the convenience of utilizing 8×8’s Mobile app that stores a phone log, as well as offers the ability for users to answer calls through said application.

Ensure for your business that missed calls don’t equate to missed opportunities, and switch to 8×8’s cloud communications services.