Document Type: Case Study
Title: Prospa Delivers Dynamic Financial Services with Vonage Contact Center for Salesforce
Prospa is an online platform based in Sydney that was created for making it easier for small businesses to apply for loans. The main issue that arose for Prospa was having the ability to deliver a financial service would help their teams both grow exponentially, but also adapt alongside their customers.
Vonage partnered with Prospa, with three goals in mind: improve customer experience, reduce time to set up and generate reports, and enhance visibility into sales. Through Vonage Contact Center for Salesforce, a cloud-based product, Prospa was able to enhance their customer relations through dynamic call-routing that improved their customer experience, real-time sales and business reporting that drove new customer acquisition, an easy system setup, and a reliable support system.
Through key features like data customization, dynamic omnichannel experience, increase in effectiveness, better ROI on Salesforce spend, and dashboards and reporting that work effortlessly across a seamless integration.
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