The Remote Contact Center Agent: 3 Reasons Employers Worry (and Why They Shouldn’t)
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Category: Leadership Guide
Document Type: Article
Title: The Remote Contact Center Agent: 3 Reasons Employers Worry (and Why They Shouldn’t)
Prior to Covid’s push for businesses to integrate into working from home, remote work was quickly picking up popularity and visibility as a trend, encouraging the advancement of technological devices in order to discover modern ways to connect and collaborate on a virtual scale.
Despite transitions from office to home becoming more and more relevant and present, contact centers struggle to adapt and integrate positive customer experiences into their new environments and locations. With concerns and issues arising regarding the control of network security and quality, the difficulties in remote training, and loss of management control, there are solutions in place to assist your contact center teams with successfully adapting to a remote work environment.
Meet Vonage’s Virtual Contact Center solutions, a modernized, adaptable cloud software that transforms your team’s communications and collaboration capabilities by providing an integrated experience over a unified platform. Vonage’s Contact Center solutions increase your business’s reliability, scalability, security, and compliance with features like performance management, Salesforce digital channels, voice routing options, and workforce optimization.
Remote work should be efficient, simple, and a key to success for all teams, especially contact centers. Connect with a provider today to learn more about how Vonage can ultimately increase your team’s success and productivity!
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