Telemitra’s Overview

Delivering superior service experiences is important for your company’s contact center teams to succeed. Though discovering the right tools for your business to utilize in order to empower your agents can be a difficult process. Look to Vonage’s Contact Center for ServiceNow solutions, an integrated process that enables organizations to enhance their external and internal customer satisfaction, all while honing in on creating excellent provisions for your agents. 

Key features and benefits include support for ServiceNow Classic, screen pop, click-to-dial, event and comment logging, new record creation, call summary reporting, and more. With Contact Center for ServiceNow, your team will have automatic call distribution and interactive voice response capabilities, as well as the ability to report and manage your CX from anywhere. 

System requirements and prerequisites include the Madrid, New York, or Orlando version of the ServiceNow CSM, additional ServiceNow plugins, Vonage Contact Center package, the Vonage Contact Center for ServiceNow connector, a Chrome or Firefox browser, and other services-based offers. Connect with a provider to learn more!