Serenova

Lifesize delivers immersive communication experiences for the global enterprise. Our complimentary suite of award-winning cloud video conferencing and cloud contact center solutions empowers organizations to elevate workplace collaboration, boost employee productivity, and improve customer experiences from anywhere and from any device. To learn more about our analyst-recognized solutions and see why tens of thousands of leading organizations like Yelp, RBC, Yale University, Pearson, Salvation Army, Shell Energy, and NASA rely on Lifesize for mission-critical business communications

Serenova is a leading contact center-as-a-service (CCaaS) and workforce optimization (WFO) provider utilizing the full Amazon Web Services (AWS) infrastructure. We have a True Cloud architecture which means there is no hardware or software to download – you simply log onto a web browser. Our contact center suite includes voice, chat, email, SMS, and social media. Our Omnichannel approach allows you to go in between the lines of communication seamlessly. This also allows you to receive meaningful and informed insights about what is going on in the contact center. Because we utilize AWS, this gives us a global reach where we can route lines of communication to any agent, any time, in any country, with any telephony. All Cloud Contact Center solutions may sound similar, but we have some very unique capabilities. We have applications natively and third parties in our ECO system. We work very closely with our 3rd party Partners to ensure your customer has the best fit and the best solution. Ours flexibly allows us to integrate easily into technology solutions outside of our platform. We also have our own WFO solution integrated on our platform, in the cloud, or premise solution, both solutions can be sold as a standalone. With 18 years behind us, Serenova’s CxEngage and CXQM platform delivers reliably and great customer experiences with our unified Cloud Contact Center solution – that can scale up throughout your organization or scale-out geographically.