Sharpen Technologies

Sharpen is a cloud-native contact center platform that helps companies create perfect customer experiences. Our contact center software is ideal for mid-size to enterprise businesses. Designed for agent productivity and efficiency, it’s the perfect solution for both customer support to outbound sales teams. Our motivation is simple – everything we do must improve the life of the agent, and in turn, improve the customer experience.

Sharpen Technologies has developed an agent-first omni-channel cloud contact center platform. Its solutions uniquely address decades-old agent issues responsible for poor customer experiences. Sharpen’s patent-pending Agent Experience Score (AXS) gives contact centers a new way to measure and track not only performance, but overall agent well-being. The company’s unique omni-channel approach gives agents a single interface for communicating across multiple channels. A global, cloud-native platform eliminates scalability issues while delivering mathematically unbeatable voice quality. Sharpen was named among the Best Places to Work in Indiana. The company is also a recipient of the Stevie American Business Awards. Sharpen was founded in 2011 and is headquartered in Indianapolis, Indiana. Sharpen was founded in 2011, with headquarters in Indianapolis, IN.  Sharpen is privately held.