Document Type: Video
Title: Contact Centers
What is Dialpad? What can they do to boost your company’s communications and conferencing features? Dialpad can be described as a unified communications platform eager to engage your teams through virtual connection over voice, video, messages, and online meetings. Dialpad’s products and solutions are created for varying industries and business types, such as enterprise businesses, small businesses, and startups, which include features like SD-WAN, MLPS, on-premise gateway, and phone and headsets.
Dialpad products include an integrative business phone system (Dialpad Talk), contact center (Dialpad Contact Center), video conferencing (UberConference), and Sales Dialer (Dialpad Sell). Dialpad also offers an extensive list of advanced features that your teams can utilize in order to help streamline communications and boost the productivity of your teams. Features include, but are not limited to:
Administration: Web portal, API and webhooks, user setup, mobility
Call Center Productivity: Omnichannel, screen capture, customer satisfaction
Call and Routing: Automatic call distributor, local presence, call summary
Messaging: Presence and status, virtual fax, conference phone
Web Conferencing: Conference call app, screen sharing, document sharing
Reliability and Security: Cloud communications, VoIP, encryption
Voice Intelligence: Live sentiment analysis, real-time assist
Connect with a provider today to learn more about how Dialpad can significantly benefit your teams’ remote communications!
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