Category: Leadership Guide
Document Type: Article
Title: Reimagining the Customer Experience in 2020: Why the Winners Will Take All
Customers are the lifeline of every company, as well as the communication between client and employee that businesses must uphold. Vonage understands that the customer experience must remain a top priority in order to not only stay ahead, but to manage, maintain, and build meaningful connections and relationships.
Vonage provides different channels of communication for your company to utilize to chat with customers, through voice, video, or messagining, all while providing a mix of efficiency, convenience, and personalization in every interaction. Through this case study, learn more about the four essential factors needed to boost sales through the customer experience, such as consistency, taking the initiative, engaging in video-chatting, and prioritizing security and privacy.
In the initial factor, consistency remains significant across multiple devices and channels that customers may switch between. In the second and third factor, Vonage puts emphasis upon the interaction between brand and client, through communication applications like WhatsApp, Facebook Messenger, and face-to-face interaction through live video chat. Through the fourth factor, Vonage highlights the importance of verification codes and the cease of rise in fraudulent account creations and takeovers. Discover the new world of customer experience and improve your team’s engagement with clients through Vonage’s communication features.
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