A Trusted Communications Solution
UCaaS? CCaaS? Or Both?
On the surface, you may find that UCaaS (unified communications as a service) and CCaaS (contact center as a service) platforms have many similarities. Both are cloud-hosted and help businesses enjoy the benefits of cloud-based solutions like reducing operational and maintenance costs, easy scalability, flexibility and mobility, and streamlining of processes and workflows.
However, the main difference is their functionalities. UCaaS mainly streamlines internal communication and collaboration, while CCaaS providers are more focused on streamlining and improving customer interactions for better customer experiences. If you still aren’t quite sure which is right for you, please reach out – we’re here to help you navigate the world of business technologies.
UCaaS, or Unified Communications as a service, is a type of cloud-hosted solution that unifies different communication channels into one platform.
RingCentral MVP is one of the best examples of UCaaS solutions. It integrates telephony, video conferencing, and team messaging into one platform.
End-users access it via the RingCentral App for desktop or mobile.
Like UCaaS, CCaaS or Contact Center as a Service is also a cloud-hosted service. It provides your business with the advanced capabilities to interact with your customers via inbound or outbound telephone campaigns.
In recent years, there has already been advancement in customer interaction management via digital channels like chat, social media, and email to provide customer support wherever your customers feel the most comfortable interacting.
Why Customers Choose RingCentral
Save 30% or more with all-inclusive monthly pricing from a single provider. There’s no need for separate products or several vendors for a series of different services so costs are reduced dramatically.
Simple to Set Up and Use
Setup takes minutes, not days, with a dedicated onboarding specialist to ensure a smooth installation process and preconfigured phones that quickly connect to your existing internet service.
Any device, anywhere, anytime
The RingCentral mobile app turns your employees’ desk phones, laptops, tablets, and smartphones into mobile offices, giving them 24/7 access anywhere they have an internet connection.
RingCentral has among the most integrations available and detailed APIs. Eliminate toggling between core applications by integrating your workflows directly into their app.